Frequently Asked Questions

Most facilities are in place within 1–3 business days of enquiring. We've done it in a single day when required. We can move as fast as you need us to — or take it at a comfortable pace so you can make an informed decision. There's no rush on our end.

Typically just: a completed application, a current aged receivables report, and some basic proof of identity and address (required by law). We'll let you know if we need anything else — and usually we don't. It's a much simpler process than applying for a bank loan.

Your own credit history is not the primary factor in our assessment. We pay closer attention to the creditworthiness of your customers, their payment history where available, and the age and quality of your unpaid invoices. Many clients who couldn't get a bank loan are approved by us.

We work with businesses across a wide range of sizes — from those doing $10K/month up to $750K+ per month and beyond. There's no set minimum, and our facilities grow with you. The key is that you're selling goods or services to other businesses on credit terms (i.e. you issue invoices).

Invoice finance (also called factoring) lets you convert your unpaid customer invoices into immediate cash. You submit an invoice to us, and we advance you up to 85% of its value — typically the same day. When your customer pays us, we send you the remaining balance less our fee. It's not a loan — you're selling your invoice (an asset) to us.

With factoring, we manage your debtors' ledger — chasing payments, sending statements, reconciling accounts. Your customers know we're involved. With invoice discounting, you manage your own customer accounts and we stay in the background. Both facilities provide the same funding access; the difference is in who manages the debtors and how visible our involvement is to your customers.

Up to 85% of each invoice's value is made available, typically the same day. The exact percentage depends on the nature of your invoices and your customers. The remaining balance (less our fees) is transferred to you once your customer pays us.

Yes. You can choose which customers' invoices you want funded. You don't have to fund every customer's invoices. This gives you complete flexibility to use the facility as it suits your needs. Remember though we can only manage the accounts of the customers whose invoices you provide to us.

No. Factoring is not a loan — you're selling your invoices (assets) to us, not borrowing against them. So no loan appears on your balance sheet. This is one of the key advantages of factoring over a traditional bank overdraft or loan.

We work hard to chase payment professionally and respectfully. If a customer is significantly overdue, we'll discuss options with you — including prepaying (repurchasing) the invoice or setting up a payment arrangement. We will never take money from your account via direct debit before your customer pays us — some others do. If you have TradeSafer, you may also be covered for up to 80% of the bad debt.

Our fees are competitive and transparent. For invoice finance (factoring), our fee is typically 3–4% of the invoice value for 60 days' funding — and that includes our full debtor management service. For other facilities, rates vary. We encourage you to ask us for a specific quote for your situation, and to compare what you pay versus what you receive — including the value of our debtor management service, which others don't include.

Establishment fees are negotiable. We'll discuss this as part of your quote. There are no hidden fees — we're upfront about all costs before you commit to anything.

No. There is no minimum term and no term-related penalties. There's also no minimum notification period if you wish to leave. We believe you should stay because we're providing great value — not because you're contractually obligated to.

No. You only pay for the facility when you're using it. Facility dependent, if you have a quiet month and don't draw any funds, you won't be charged for funding you don't need — unlike some facilities ours have no monthly minimums or line/availability fees.

We can work with most accounting software platforms including Xero and MYOB. Integration means we can import invoices directly, post accounting entries for all our transactions, and reconcile our systems automatically — minimising admin on your end.

Under factoring, we notify each customer the first time we process an invoice for them — introducing ourselves professionally and letting them know future payments should come to us. We often do this on your behalf as part of our debtor management service. With invoice discounting, your customers see a brief assignment note on their invoices. With CashFlo, the arrangement can be completely confidential.

We take every interaction with your customers seriously because it directly reflects on you. We're always polite, professional, and respectful. We aim to maintain your valuable business relationships — not damage them. We're aware that customer situations can be sensitive and we approach each one accordingly.

Yes. We provide a comprehensive online client portal where you can see all transactions, balances, customer account activity, and communications. We also send email and SMS alerts to keep you informed of key events — so you're never in the dark about your accounts.